Mercedes-Benz Reviews

I got a recall notice and thought it would be a straightforward fix, but it’s been anything but. Mercedes-Benz keeps telling me to contact the dealer, and the dealer keeps saying they don’t have the parts yet. Then Mercedes-Benz says to check back with the dealer again, so it’s just been the same circle for weeks.

No one seems able to give me a real timeline, and I haven’t had much luck getting calls returned either. For something labeled as a safety recall, it feels really poorly handled. Has anyone else dealt with this same back-and-forth, or is this just my bad luck?

I used Mercedes-Benz to check out a few models and compare the trims, mostly to see what I’d actually be getting for the price. The site was quick, and I didn’t have to click around forever to find what I needed. The build tool was straightforward too, which helped me keep an eye on how fast the cost went up with different options. Overall, it was a smooth and easy site to use.

The tech stuff has been annoying. The remote start almost never works, and the screen freezes way too often. It also has that no-real-person-there feeling, like you’re stuck dealing with a glitchy system instead of getting actual help

I needed a few trim clips and a filter, it was mostly easy to find everything. Like, most of the parts showed as in stock, which was nice, but one of them did take a few extra days to arrive. Not a huge deal, though. Overall, yeah, the ordering process was simple.

I was expecting the whole financing part to be kind of a hassle, but it went smoothly. I got approved fast, and they explained the payments in a way that actually made sense. Maybe I had to ask one or two extra questions, but they were helpful about it, so it wasn’t a big deal.

Took my car in through Mercedes service for a repair. Staff was fine. Nice enough. But the fix? Not great.

A few days later, the same issue started showing up again. Not as bad at first, but still there. Had to call back and explain it twice. Annoying.
For what these cars cost, I expected better work. It wasn’t a disaster. Just disappointing

mbusa.com was decent overall, but it got a little annoying at times. Some parts were clear enough, while other info felt confusing and made me click around more than I wanted to. It’s not a bad site, but a few things could definitely be explained better.

I liked that the pricing was laid out clearly. I didn’t have to dig around or wonder what I’d actually be paying, which made things feel a lot easier

I ended up needing Mercedes roadside assistance after getting a flat tire. The person I spoke with on the phone was friendly and helpful, which I appreciated, but I expected the whole process to be a bit smoother. The tow truck took almost two hours to show up, and the updates along the way weren’t very clear. They did get everything taken care of in the end, but it was definitely slower than I thought it would be.

I don’t really get the complaints because mine has been running fine so far. No issues to report, and it’s been doing what I need it to do

The car showed up right on time, which I really appreciated. There was a little wait while they handled the paperwork, but nothing too bad. Overall, it felt like they did the right thing by being on schedule and respectful of my time.

I’ll give it credit, the car drives really nice and feels good on the road. But every time I take it in for service, the bill is way higher than I expected! Even the basic maintenance stuff feels overpriced, which has been frustrating. i’m not too happy with how much it costs to keep up.

I booked my service appointment quickly and didn’t run into any hassle at all, which was a nice surprise. I even got the time slot I wanted, so that made things even easier. Always a win when scheduling doesn’t turn into a whole thing.

My Mercedes warranty did cover the main repair, which I was definitely glad about. But the whole process took longer than I expected, and a few smaller things weren’t included, which was a little frustrating. It wasn’t a bad experience, just average overall.

So, I just don’t really trust Mercedes anymore. My experience has left me feeling disappointed, and it’s hard to feel confident in them now.

I had my Mercedes serviced here and everything went really smoothly. Check-in was simple, they took the time to explain what needed to be done, and my car was ready right when they said it would be. Everyone I dealt with was friendly and made the whole visit easy. I’m grateful for the hassle-free experience, 5 stars from me.

I tried buying through mbusa.com the whole process was a mess. I kept getting passed around, responses took forever, and then the information I was given didn’t even match what the dealer told me later. Once I started asking actual questions about pricing, it felt like everyone suddenly disappeared. What a joke. Definitely not the experience I expected from Mercedes, so I just gave up and took my business somewhere else.

I didn’t have a great experience at the dealership, to be honest. The person I dealt with came off rude and didn’t seem interested in helping much. I was there on a Tuesday afternoon, already kind of tired from errands, and the whole thing just felt more frustrating than it needed to be

I got my Mercedes last year, it still feels kind of special every time I get in. The seats are ridiculously comfortable, even on longer drives where I’d normally be shifting around after an hour. I took it on a weekend trip recently and somehow ended up talking more about the car than the actual trip, which is probably not what my friends wanted to hear. The cabin is super quiet too, in that calm, relaxing way that makes traffic slightly less annoying. Everything inside feels solid and premium without being flashy or over the top. I also used mbusa.com when I was comparing models and options, and it was straightforward. Overall, I’m really happy with it so far

In the end, I got through it and the shopping experience was fine overall. That said, the checkout felt a bit slow, and a few of the car details weren’t as clear as I would’ve liked. Not a bad site, just could be easier to use.